Frequently Asked Questions
General FAQ
If you are a buyer, you can choose whether you want to create an account or if you want to check out as a guest. We do recommend creating one though, as that keeps all your info and order details in one place. Creating an account is quick, easy and free.
If you don’t want to create an account, just browse through the products and add what you want to buy to your cart. At checkout, complete the relevant details and proceed with payment. Please make sure to check emails (including spam folders) for order confirmation emails.
If you want to create an account to make buying and keeping track of your orders easier, you can browse, add products to your cart, and when you complete the checkout process, you can tick the “create account” box. Alternatively you can create an account by going to “My Account” or clicking on the “Account” icon in the top righthand corner of the website next to the cart and completing the registration process. Please read our T&C and Privacy Policy.
We are focusing on connecting WA locals with the farmers, growers and producers in their area. That being said, some of our WA producers offer Australia wide shipping. Make sure that you read the individual store policy and shipping information before placing an order as some Sellers only offer local pick up.
Yes, some stores (farms) have the “free local pick up” option. You will have to pick up from the farm/shop address on the date and time that you select when checking out, or that was previously arranged between you and the Seller. Please review the Seller’s shipping/delivery policy.
Some sellers might need a few days to get the order ready for pick up/delivery, so please review the shipping/delivery policy carefully. If in doubt, please get in touch with the Seller and discuss with them.
Each Seller sets the areas they deliver to. Make sure you entered your correct suburb and postcode when calculating shipping. If you still get the “No shipping options were found” message, feel free to message the Seller to see if they are willing to make special arrangements to deliver to your area. It is a good idea to get friends and family together to put in larger orders to help make it worth it for our Sellers to deliver to your area. Alternatively, try a different Seller selling the same products, as each Seller sets their own delivery boundaries.
You’re always welcome to email us with any questions you might have.
No, not at this stage. Because each stall has different areas that they deliver and ship to, as well as their own shipping fees, you can only purchase from one stall per transaction.
We do recommend “ganging up” with your friends and family to place bulk orders as this will help you save on delivery fees and it will also make it more worth while for the Seller to deliver to your area.
We work closely with our Sellers to ensure high quality products and excellent service. No refunds are given for change of mind or if you can’t make the agreed upon delivery/pick up date and time.
However, should there be an issue with your order or the products in your order, we recommend getting in touch with the Seller as soon as possible and trying to work it out with them. If you are unable to resolve the issue, get in touch with us and we will work with you and the Seller to resolve the issue. Refunds might be issued at the discretion of the Backyard Pantry.
Only approved wholesale customers can buy at wholesale prices from Sellers that offer products for wholesale.
If you would like to buy at Wholesale Prices, you would have to create an account with the Backyard Pantry (see above “Do I have to create an account to use the platform?” on how to create an account). Once you have created an account and you are logged into your dashboard, you can send a request to us to become a wholesale customer. Please ensure that you enter a valid email address and a contact number when you create your account so that we can get in touch with you to discuss your request.
If we approve your request to become a wholesale customer, you will be able to buy at wholesale prices from Sellers who offer that option. Make sure that you are logged into your account when you browse products. This will enable you to see the wholesale prices and the minimum quantity you have to purchase to get products at wholesale prices from the Sellers that offer this option.
Our producers offer wholesale can be found on the “Wholesale” page
Some sellers might offer a discount if you buy in bulk. Have a look at the Seller’s Profile and Store Policy to see if they offer bulk discounts (or wholesale prices). Not all Sellers will offer this, so read the product descriptions and Store policies carefully.
If a Sellers offer bulk discounts, it will automatically be calculated when you add the minimum required quantity of the product to your cart.
PayPal and Stripe payment gateways are available. However, they take their processing fee % off the money you pay, which means the producer doesn’t receive the whole amount (we don’t take anything off ourselves).
If you want the whole amount you are paying to go to the producer, please use the DIRECT BANK TRANSFER option. Once your order is placed, the bank details will be visible.
PLEASE NOTE that orders will only be shipped / available for pick up once the funds have cleared.
We have set up our first hub 10km south of Bunbury. This is not a warehouse / storefront that you can walk through. Instead it is a central point where various producers can drop off multiple orders at once (instead of doing individual deliveries) and where you can pick up products from various producers (instead of paying for shipping from each individual producer).
To see products available from the Bunbury Hub, please visit TBP – Bunbury Hub Stall Page You can mix and match products from different producers through the Hub.
FAQ for Sellers
Yes, before you can create a listing on our platform or sell through it, you need to register an account with the Backyard Pantry. View the Join the Network page for more information, or see below:
- Decide which subscription is best suited to your situation.
- Register your account by clicking on the “Sign Up” button.
- For Recurring/monthly subscriptions, please make sure your pay for your subscription using Stripe (PayPal will only process one payment and your subscription will be cancelled after that).
- Set up your stall – complete the bio and start uploading your products.
You will be able to access more “Seller FAQs” once you are signed up and login to your dashboard.
Yes, we have specifically chosen to only work with West Aussie farmers and producers, as that is where we are based and that enable us to give personal, practical, real time support.
In short, No. We want to connect buyers with the farmers who grow their food and the artisans that make their products. The aim is to cut out the middleman and any mark-ups on prices.
We do understand that there might be some instances in which it would be hard for the farmer/maker to sell their own products and produce. In this case, we would ask you to obtain written consent/instructions from the farmer or maker to sell their produce and/or products.
No, the Backyard Pantry does not take any commission on sales made through our platform. It is a subscription based model, so each seller pays a monthly subscription fee regardless of how many sales they make. We do use PayPal and Stripe to process secure payments on the platform, they take their fees as per their T&C.
A pre-requisite for selling on our platform, is that it has to be YOUR product. You either grow it on your farm/property or you make it.
You can view the available categories of products on our Shop Page.
Start on the Join the Network page. Have a look at the different subscription options and decide which one is best suited to your situation. When you are ready, click “Sign Up”.
On the registration page, make sure to choose “I am a Vendor”. The information boxes will expand.
Use the toggle to choose the correct subscription pack, and click on “Register”.
You will be taken to the Checkout page. The subscription package will be added to your cart.
Please complete billing address details and select your payment method (for monthly subscriptions, please use STRIPE to pay). Read through the T&C and “Purchase now”.
You will be taken to a “Welcome to the Marketplace” set up wizard. Follow the prompts.
There will be a Store setup and a Payment setup page. The Store page is the information for your stall. The payment setup is where payments due to you will be paid to. Complete the Bank account details (you can ignore the IBAN & Swift Code boxes as they are for international transfers). Click on the “I attest to be the owner…” box and “add account”. You can also choose to “skip this step” and come back to it later.
You will be sent a welcome email from the Backyard Pantry. It will contain your username. Please make a note of this. If you don’t receive the email, check your junk folder. If you still can’t find it, get in touch as soon as possible and we will sort it out for you.
The money that buyers pay for your products get put into your Backyard Pantry holding account.
There is no minimum withdrawal amount. However, you can only withdraw an amount after the order has been completed and the buyer has received their product/produce. This is a safeguard to help resolve issues with buyers for undelivered or unavailable products (should such an issue arise).
You can request a withdrawal weekly, once a month, or randomly as you prefer.
On the Backyard Pantry website, in the top right corner above the menu, click on the “My Account” icon. It will take you to the account page where you can use your credentials to login. Once logged in, click on “Vendor Dashboard” and you’re ready to go